My latest review reflects Altice's contempt for their HFC customers who are stuck on Coax until the Altice Fiber buildout reached their homes. Altice has promised that If I change my service, this will also change. Service remains unchanged but only because I'm grandfathered into the older uploads. This is sad because this review is a testament to my history with this service and this service used to be really really good. My dealings with tech support have made it clear that dropping Optimum is my best option. I would have expected a scolding but instead, the techs are just throwing stuff at the wall to see what sticks. I've been honest with them about what I did. I've been working with tech support for 5 hours. I'm an unhappy customer because getting out of purgatory is difficult to impossible. I think I mixed the streams and got put into some group of misbehaving customers at Optimum. How I shot myself in the foot: I got a new Fiber connection from Frontier and tried to configure things to send my server traffic out Optimum and my web surfing traffic out Frontier. Until two days ago, my experience was the very good side. Altice has two plants, a Fiber plant where things are generally good to best and a coax plant where things range from bad to very good. If you need support, it will be difficult and painful to get. If you have an alternative, you probably want to steer clear of this product. Please see my reviews of Frontier Fiber and Verizon FiOS. I think I shot myself in the foot here. I've moved tech support up one notch because I had a tech visit today and the tech was good. Connection reliability and television reception remain very good to excellent. I've experienced this with both the internet and the television products. The issue with that is that you risk an $80.00 service charge for the truck roll. For all other problems, the solution seems to be roll a truck to the customer's premise to fix the problem. This means the experience for customers who bring their own modem or want to use their own router suffers because the tech's can't fix anything outside of a very small set of problems. The technicians who remain are very good at the mainstream product line but there's a heavy emphasis in their training on replacing equipment. Customer service has really suffered under Altice's ownership. I got no help from customer service here and had to figure this out on my own. I had to rent a modem have the rental modem attached to my account then re-attach my purchased modem to my account.
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